AI TagsAutomatic tagging
AI reads the content of every conversation and applies the tags that actually fit, the moment the chat ends, without anyone clicking anything.
Available in the LiveChat Marketplace
Your chats, tagged. Without anyone tagging them.
AI Tags reads every conversation and applies the most relevant tags the moment a chat ends. No manual tagging, no forgotten tags, no reports built on guesswork.
- 3 days free
- Uses your existing tags
- Chats are never stored
10,000chats included every month
0messages stored by us
Secondsfrom chat closed to tags applied
What you get
Consistent tags, without the busywork
Manual tagging is the first thing to slip when the queue gets busy, and the first thing that breaks your reporting. AI Tags takes that job off your team entirely.
Supports existing tags
It works inside the tag structure your organization already uses, in any language, so your reporting stays consistent and there is nothing to migrate or rebuild.
Lightning-fast
Tags are applied instantly after a chat ends. No queue to wait for, no nightly batch, no extra step in your agents’ workflow.
Your tagging rules
Set flexible rules that apply tags based on keywords, phrases or chat context. Precise automation, built in a simple UI, with no code required.
With your privacy in mind
AI Tags never stores your chat messages. Everything is processed in real time, so there is no transcript archive to secure or to leak.
Any language
Tags and conversations in Spanish, German, Portuguese or anything else work exactly the same. The AI model reads them all.
Agent and group filtering
Switch tagging on for one team first, check the results, then roll it out across the organization.
LiveChat and HelpDesk
One app, both products. HelpDesk tickets get exactly the same automatic tagging as your chats.
Watch
See it in action
A short walkthrough of AI Tags working inside LiveChat.
How it works
Three steps, then never think about it again
Install from the Marketplace
Add AI Tags to your LiveChat account and authorize it. It reads your agents and tags, and gets permission to apply tags to chats.
Set your rules, or skip them
Out of the box it works with the tags you already use. When you want more control, build rules that say exactly which tag applies when.
Keep closing chats
That’s it. Tagging happens automatically after each chat ends, and your reports start filling themselves in.
Before & after
The difference shows up in your reports
Tagging by hand
- Agents skip tags when the queue gets busy
- Two people tag the same issue differently
- Reports say more about tagging habits than customers
- Cleaning up the backlog is somebody’s weekly chore
Tagging with AI Tags
- Every closed chat gets tagged, busy day or not
- The same logic is applied to every conversation
- Trends you can actually act on
- Agents get their attention back for customers
Pricing
One plan, everything included
Billed through LiveChat together with the rest of your subscription. Check the Marketplace listing for the pricing that applies to your account.
$6/ month
Includes a 3-day free trial.
- Up to 10,000 chats per month
- Full rules engine, no feature gates
- Agent and group filtering
- Available for LiveChat and HelpDesk
- Custom AI models on request
Need a custom plan?
More than 10,000 chats a month, a different AI model, or billing that fits your setup? Tell us what you need and we will work it out.
Email us about pricingFAQ
Questions worth asking
Do our tags have to be in English?
No. AI models understand many languages, so AI Tags reads conversations in whatever language your customers write in and applies your tags exactly as you defined them. Spanish tags on a Spanish chat, German tags on a German chat.
Do you store our conversations?
No. Messages are processed to generate tags and are never saved on our side, which keeps your conversations private and your compliance story simple.
Which AI model does it use?
AI Tags runs on Google Gemini models, and we move to newer versions as Google releases them, so your tagging keeps getting better with no work on your side. Need a different or custom model? Contact us and we can connect one.
When exactly are tags applied?
Right after a chat is closed. Tagging never interrupts a live conversation, so agents don’t notice anything different in their workflow.
Will it mess up my tag structure?
AI Tags works with the tags already defined in your LiveChat account and applies the ones that fit. Your structure stays yours.
Can I limit which chats get analyzed?
Yes. In the app settings you can turn on agent and group filtering, so only the teams you choose have their chats tagged.
What if we run more than 10,000 chats a month?
Each subscription includes up to 10,000 chats per month. If you need more, email us and we’ll tailor a plan to your volume.
Stop asking agents to remember tags
Install AI Tags, close a few chats, and look at your tag report tomorrow. Three days free is usually all it takes to see the difference.